The Farm Shop Toowoomba is a family-owned business with a background in farming and horticulture, offering fresh, local and family-grown produce. Their seasonal produce comes directly from local farmers and is delivered the same week, aiming for a zero-waste system by sourcing in small amounts.

Customers can build their own custom produce boxes or opt for seasonal weekly boxes, with a $50 minimum order requirement for online orders. They offer one substitution per pre-packed box. Deliveries are scheduled for the next business day (locally Monday, Wednesday or Friday) or a specified day for the area, with a delivery window from 9 am to 8 pm. Customers receive tracking notifications via SMS and email when their order is dispatched. Alternatively, orders can be picked up from the store between 9 am and 2 pm.

The Farm Shop Toowoomba is open for in-store visits and collections Monday to Friday from 9 am to 2 pm, and is closed on weekends and public holidays.